Assistant Property Manager – Luxury Residential | Brooklyn, NY

We are seeking a motivated Assistant Property Manager with luxury residential experience who is excited to contribute to the launch and ongoing operations of a new development while helping deliver an elevated resident experience.

Key Responsibilities

Resident Experience

• Maintain strong resident relationships and ensure a high level of resident satisfaction.

• Coordinate resident move-ins and move-outs with leasing, accounting, and building staff.

• Respond to resident inquiries, requests, and service issues in a timely and professional manner.

• Assist with resident communications regarding building updates, weather advisories, and operational notices.

• Support resident onboarding, welcome gifts, and occasional resident events.

• Maintain and audit resident emergency contact and operating hour information.

Building Operations

• Coordinate apartment turns to ensure units are ready for leasing and occupancy.

• Schedule building repairs and maintenance with outside vendors and ensure proper Certificates of Insurance (COIs) are obtained prior to work.

• Monitor and manage work orders through ManageGo, ensuring timely completion and resident follow-up.

• Maintain lobby directories, elevator displays, and building communication systems.

• Track building equipment purchases and warranties in Rent Manager.

• Assist with incident reporting and coordination of building safety drills and inspections.

• Monitor compliance requirements and schedule inspections using SiteComply , Jack Jaffa and Rent Manager.

Financial & Administrative Support

• Assist the Property Manager with preparation of operating and capital budgets.

• Review and code invoices for processing through AVID.

• Communicate with residents regarding account balances and rent inquiries.

• Assist with bill-backs, lease administration, and tenant account adjustments.

• Prepare lease abstracts and review leases for recurring charges or annual increases.

General Operations

• Monitor inventory and ensure building supplies are ordered as needed.

• Ensure common areas and building amenities remain organized and well maintained.

• Utilize company platforms including Rent Manager, AVID, ManageGo, Slack, and Box.

• Maintain organized digital records and assist with operational documentation.

• Support the Property Manager with day-to-day building operations and special projects.

Qualifications

• 2+ years of experience in luxury residential property management or a high-end multifamily environment preferred.

• Experience working at a new development or lease-up property is strongly preferred.

• Strong resident service mindset with a hospitality-driven approach to property management.

• Excellent communication, organization, and problem-solving skills.

• Experience coordinating vendors, building maintenance, and work orders.

• Ability to multitask and thrive in a fast-paced residential environment.

• Professional demeanor with strong attention to detail.