General Manager- Commercial Office

Job Summary

The General Manager plays a crucial role in overseeing the efficient and effective management of a BUSHBURG residential, commercial or mixed-use portfolio. The following duties and responsibilities are integral to this position:

Tenant Relations:

• Promptly reply to tenant questions regarding invoicing, portal access and lease renewals.

• Coordinate tenant events within property budget constraints

• Conduct final inspections for vacated spaces and ensure prompt refund of security deposit

• Conduct regular visits to tenant spaces to maintain open communication and address any concerns.

• Provide regular updates to tenants during unit turn or renovation phase until completed

Compliance and Maintenance:

• Ensure services are performed in compliance with policies, procedures, regulations, and local law ordinances

• Perform regular property inspections, reporting repair issues and safety concerns to Ownership

• Recommend and oversee improvements, maintenance, and repairs as necessary

• Ensure proper preparation for seasonal weather changes and provide prep communication to tenancy regarding same

• Contract and supervise third-party vendor services

• Promptly coordinate unit-turns to meet immediate leasing and marketability requirements

• Review incident reports and promptly provide to Risk Management

Financial Management:

• Preparation of annual operating and capital budgets

• Solicit bids and evaluate vendor proposals

• Review and analyze monthly financials, explaining variances against current budget

• Accurate review and coding of invoices for prompt processing and approval

• Ensure timely collection of outstanding receivables and initiate collection or legal action when necessary

• Review timely bill-back and collection of all reimbursable charges to tenancy

• Review commercial lease abstracts for accuracy before submitting to accounting

• Audit tenant leases annually to guarantee that all increases have been captured in Rent Manager

• Seek low-cost and no-cost opportunities to decrease energy consumption

• Consistently present opportunities to upper management on ways to reduce contracted service expenses and materials purchases through discounts or economy of scale purchasing

Supervision and Staff Management:

• Provide formal supervision over on-site maintenance and administrative staffing

• Ensure that work order requests are responded to in a timely, reliable, and courteous manner

• Manage staff schedules to confirm proper day-to-day coverage, including after-hours, holidays, and vacations

• Enforce company employee policies and procedures, initiate disciplinary action when necessary, and participate in hiring and onboarding new employees

General Duties:

·         Gain ongoing knowledge of software platforms utilized by the company, such as Rent Manager, AVID, ManageGo, SLACK and WRIKE

·         Organize all files and save in BOX and not on computer drives

·         Write standard works in Notions to update operational processes and information

·         Understand and comply with company policies and procedures to maintain consistency in service delivery, reporting and communication

·         Assist in showing spaces when requested

·         Apprise Supervisor or upper management on any pertinent or potential legal issues

·         Promptly attend and participate in all scheduled meetings related to the position or assigned properties

·         Meet deadlines and tasks as assigned, setting own project deadlines responsibly

Education

• BA or equivalent BOMA designation or 5-10+ years’ experience

Key Skills

• Financial Management – Budgeting, expense reconciliation, CAM charges, and financial analysis.

• Building Operations – Oversee HVAC, electrical, plumbing, emergency preparedness, vendor contracts, and sustainability.

• Tenant Relations – Maintain strong relationships, resolve lease disputes, rent issues, and service concerns.

• Event & Community Engagement – Plan tenant events and foster a positive office culture.

• Compliance & Risk Management – Ensure building codes, ADA, OSHA, and liability mitigation.

• Leadership & Team Development – Supervise staff, provide training, and enforce best practices.

• Crisis & Decision Management – Respond effectively under pressure and make informed decisions.