Director of Amenity Operations – The Rocklyn

Position Overview:

The Director of Amenity Management is responsible for shaping and implementing a cohesive strategy for amenities and

lifestyle programming across the entire portfolio of properties. Ensures that all residential communities deliver an

exceptional living experience, aligned with the company's vision of luxury, innovation, and engagement. The role

combines operational oversight, creative programming, and strategic leadership to enhance resident satisfaction and

property value portfolio-wide.

Key Responsibilities:

Portfolio-Wide Amenity Strategy:

• Develop and execute a unified strategy for amenities and programming that aligns with the company’s brand standards

  and resident demographics.

• Standardize operational procedures and quality benchmarks for all amenities across properties.

• Identify and implement enhancements to amenities to remain competitive in the market.

Lifestyle Programming:

• Design and oversee a portfolio-wide calendar of events, services, and resident engagement initiatives tailored to

  diverse communities.

• Leverage resident feedback and market trends to innovate programming offerings.

Operational Oversight:

• Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed

  expectations.

• Collaborate with property teams to address operational challenges and improve service delivery.

  Resident Experience:

• Ensure a seamless and consistent resident experience across all properties by aligning policies, services, and

  communication strategies.

• Act as a resource for on-site teams to address resident concerns and elevate service delivery.

• Promote a sense of community and belonging within each property through thoughtful engagement initiatives.

Team Leadership and Training:

• Recruit, train, and manage amenity and lifestyle teams across the portfolio, fostering a culture of excellence and

  innovation.

• Build a collaborative network of property teams to share best practices and successes.

Budget and Vendor Management:

• Create and manage budgets for amenities and programming across the portfolio.

• Negotiate contracts with vendors, service providers, and event planners for portfolio-wide benefits.

Brand Alignment:

• Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.