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Luxury Residential Concierge – Brooklyn, NY

  • On-site
    • Brooklyn , New York, United States
  • $23.23 per hour
  • Property Management

Job description

Job Type: Full-Time

Bushburg is seeking a professional and service-oriented Luxury Residential Concierge to join our team at a newly developed residential property in Brooklyn. This role is responsible for delivering a high level of hospitality to residents while maintaining a safe and welcoming lobby environment.

Responsibilities

  • Greet residents, guests, and vendors in a warm and professional manner.

  • Monitor lobby activity and manage building access to ensure resident safety.

  • Assist residents with packages, deliveries, and general service requests.

  • Answer phone calls and provide building information or directions as needed.

  • Coordinate maintenance requests and communicate with the maintenance team.

  • Maintain a clean, organized lobby and concierge desk area.

  • Log visitors and contractors and monitor security cameras for unusual activity.

  • Track and manage building keys when required.

  • Respond to emergencies following building procedures.

  • Support management with resident requests and day-to-day operations.

Preferred Qualifications

  • Experience working in a luxury residential building, hotel, or hospitality environment.

  • Familiarity with residential management platforms such as BuildingLink, ManageGo, or similar systems.

  • Strong knowledge of Brooklyn or NYC neighborhoods, dining, and local services.

  • Experience coordinating packages, vendor access, and resident service requests.

  • Multilingual abilities are a plus.

Job requirements

Requirements

  • High school diploma or equivalent required; hospitality or related education is a plus.

  • Previous concierge, doorman, hospitality, or customer service experience preferred.

  • Strong communication, interpersonal, and customer service skills.

  • Ability to remain calm, professional, and solution-oriented in fast-paced environments.

  • Basic understanding of building security protocols and emergency procedures.

  • Proficiency with computers and property management systems such as BuildingLink, ManageGo, and KeyLink.

  • Professional appearance, positive attitude, and strong attention to detail.

  • Ability to stand for extended periods and assist with packages when needed.

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