Tenant Service Coordinator- Orchard

Responsibilities:

• Greet residents and guests with a warm and friendly demeanor.

• Monitor lobby traffic and alert residents to arriving guests and deliveries

• Monitor and control access to the building, ensuring the safety of all occupants.

• Assist residents with packages, deliveries, and other requests.

• Provide information about the building and local area, including recommendations for dining, entertainment, and services.

• Handle maintenance requests and coordinate with maintenance staff as needed.

• Maintain a clean and organized lobby, entrance area, and work area.

• Respond to emergencies and follow established protocols.

• Exceptional customer service

• Answering calls professionally and assists callers with directions or instructions for the building

• Keeping the communal areas tidy and providing a security presence on-site

• Maintain logbooks for visitors and contractors

• Observe monitors for suspicious activities

• Keep track of keys when needed

• Assist management with request for residents

• Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents

• Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations.

• Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies.

• Act as a resource for on-site teams to address resident concerns and elevate service delivery.

• Promote a sense of community and belonging within each property through thoughtful engagement initiatives.

• Communicate with vendors, service providers, and event planners for property benefits 

• Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.

Requirements:

• High School Diploma or equivalent; additional education in hospitality or related fields is a plus.

• Previous experience as a doorman, concierge, or in a customer service role preferred.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours, including weekends and holidays.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Basic knowledge of security protocols and emergency procedures.

• Must be physically able to stand for long periods and lift packages as needed.

• Familiar in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system

• Must be well groomed and display a positive attitude

• Available to work weekends and holidays